Panasonic air-conditioning batch ** caught in a dispute

Mr. Gan, who lives in a community in Science City, has recently been anxious because since the beginning of this year when he moved in and lived, the Panasonic air conditioner at home has been unable to cool, but he has not seen repairs on the phone. The residential real estate company confirmed to the reporter that the air conditioner was pre-installed for real estate, not only Mr. Gan's air conditioner had a problem, and some owners of the community were also complaining recently. Panasonic responded that the preliminary investigation was caused by the fact that the shutters affect external machine cooling and caused machine failures. At present, 30 users in the community have received repairs, and the remaining possible problems are being investigated.

1, the customer complains that the pre-installed air conditioner can not work

The residential area where Mr. Gan lived is a hotel-style apartment, in which Panasonic air conditioners are pre-installed. The air conditioner's control panel and internal machines are all embedded in the wall. "I moved in three months ago. Air conditioning is a fitting standard and comes with it." Mr. Gan said, but there is a big problem with this air conditioner. "The boot did not respond and could not work properly. This is certainly not a voltage problem in the community, because other appliances like high-powered electric water heaters can work properly."

"I occasionally come here and live here. If you want this kind of weather, it will be hot in a few days. I don't know what to do." Mr. Gan said, now he can only cool the fan to the maximum to cool down. When it's too hot, drive out and go twice, then come back to bed.”

Mr. Gan heard that there are many users of the air conditioning in the district have the same situation, many people began to apply for repairs before half a month ago, but there is no maintenance personnel come to the door, "I heard that many owners are forced to pay for their own people Mr. Gan said, “I reported on July 18, and made a total of 9 calls. None of them have anything to say below. They all said to help you make arrangements, but there are no masters to contact and come to the door.” He thinks Panasonic's after-sales service. The service attitude is too indecisive, other brands call home, and Panasonic does not ask, "Customers said there was contact within two days, but no one contacted, residential property is very responsible, but also help me to repair, but no way ."

2. The community’s response to double repairs was not taken seriously

The residential property company confirmed to the reporter that the air conditioner was pre-installed for the properties, not only did Mr. Gan's air conditioner have a problem, but some other owners of the community were also complaining recently. “We have also called Panasonic’s after-sales service three or four times, but they have been dragging and saying that they will arrange for the master.” The property company’s staff said, “These two days are almost two calls a day. "There are several households in this building that are all like this. They are installed in large numbers and have a breakdown. Some residents have said that air conditioning is not cooling, and it is hard to say what the household appliances are." The staff frankly said, " Other households have their own customer service hotline. We are also helping them to apply for repairs. This is a double repair, but they do not pay attention to us."

3, manufacturers respond to or affect the cooling due to louvers

Mr. Liang, a related person of Panasonic Corporation, responded that Panasonic began tracking the machine problem he had reported for repair last week. “But the user said that he has been on a business trip for two days, so he has been delayed. He has already been resolved through a return visit.” Currently, Panasonic received the community. The repairs of 30 users are continuing to investigate the use of other users in the community. “If anything needs improvement, we will improve.”

Mr. Liang responded that the community had a fixed maintenance company to track air-conditioning sales. In other words, the air-conditioning is installed by another company. At the same time, this company is also responsible for the maintenance. Panasonic is responsible for the supervision and supervision. "Then if you complain, Panasonic will get a repair, and then the company will come to the door. We don't come to the door." Regarding how to monitor the maintenance and qualifications of this company, he said, “We have training and assessment, and commissioning this company will surely meet our standards.”

According to preliminary investigations, air conditioning faults or louvers due to the location of the installation. “A lot of real estate installations are louvers for beauty, but louvers have a disadvantage, or they will block the normal heat removal of the outdoor unit, and the cooling situation is not ideal,” Mr. Liang said. At that time, the air-conditioning installation location was designated by the developer. “According to the floor plan, It is not taken into account that the louvers will affect the cooling of the air-conditioners because they did not note that there were louvers in this location because we had already installed the rough-room."