On January 7, a reporter learned from the Nanning Industrial and Commercial Bureau's 12315 Consumer Complaints and Reporting Command Center that the "V. Yi" system has been in operation since its launch. This advanced system now offers automatic voice responses, call transfers, and SMS notifications, significantly improving efficiency. It has successfully redirected 41.46% of calls away from manual operators, making consumer rights protection more accessible, convenient, and effective.
Launched in July 2017, the 12315 hotline's "V. Yi" system marked a shift from traditional manual call handling to a modern "Internet + consumer rights protection" model. The self-service voice response feature is available 24/7, helping to manage high volumes of complaints and reduce line congestion.
Previously, consumers often had to be transferred to other government departments when calling 12315. Now, through the "transfer" function of the "V. Yi" system, they can directly connect with relevant authorities such as the Food and Drug Administration, Taxation Bureau, Education Department, Price Control Office, and Real Estate Management without hanging up. Additionally, the system sends SMS messages to inform users about their inquiry details and transfer numbers, promoting greater awareness of consumer rights.
In November 2017, Ms. Huang received a call from the 12315 "V. Yi" system after purchasing a thermal adjustment garment for 13,585 yuan at a beauty center in Nanning. She believed the product did not match the merchant’s description and requested a refund. Although the merchant agreed, no specific time was given. After mediation by the business sector, the full refund of 13,585 yuan was processed. Ms. Huang expressed her gratitude and praised the system for its efficient rights protection.
According to statistics, by December 31, 2017, the 12315 hotline had handled a total of 76.72% of calls, with 41.46% of manual connections being quickly redirected. This resulted in 5,473 call transfers, significantly reducing administrative costs and enhancing the efficiency of consumer rights protection. The system also made it easier for consumers to file complaints or ask questions during their calls, further expanding access to rights protection services.
The introduction of the "V. Yi" system has not only improved the connection rate of the 12315 hotline but also automatically redirected non-industrial and commercial-related complaints to the appropriate departments. This ensures that consumers can get timely assistance and learn more about their rights, ultimately making the process of protecting consumer rights smoother and more effective.
25.2V Charger
25.2V Charger,25.2V 2A Li-Ion Battery Charger,25.2V 2A Battery Charger,25.2V 2A Ac To Dc Charger
ShenZhen Yinghuiyuan Electronics Co.,Ltd , https://www.yhypoweradapter.com